How do I cancel my plan?

You can cancel your subscription at any time by following these steps: 

  1. Log in to your StreamYard account
  2. Go to My Account
  3. Select Billing or Manage Plan
  4. Click on Cancel StreamYard subscription. If you can't see Billing or the Cancellation button, you're probably logged into another account. Try signing in with other email addresses you might have used.
  5. Alternatively, you can access the dedicated page here.

If you have trouble using the cancellation links or instructions on our website, and you receive a "page not found" error, it may be because there is no active subscription associated with your account. In this case, your account is already on the Free plan, and there is no paid subscription to cancel.

Canceling your subscription will stop the auto-renewal of your plan. After canceling, you can still use your paid features until your plan expires. After that, your account will switch to the Free plan. This means that no further charges will be made to your bank account after the current billing cycle ends.

📍 Note: Please note that your recordings will no longer be available once the paid term expires. We won't be able to restore them later if you choose to reactivate your subscription. To download your content, follow these instructions. 

Changed your mind?

If you canceled your subscription, but your plan hasn't expired yet, you can re-enable auto-renewal directly from StreamYard:

  1. Go to Account → Billing
  2. Click Manage Plan
  3. Click Change plan
  4. Select your current plan
  5. Click Reactivate subscription

Your plan will continue as normal and you won't be charged until your next renewal date.

 

👉🏻 If you require a refund, please check this article. 


👉🏻If you wish to delete your account, please follow the steps in this article.

 

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