Troubleshooting camera issues
- Are you using the correct camera? Click the Settings button at the bottom of your StreamYard studio to check.
- Browser permissions. Ensure that your browser has the necessary permissions to access your camera. Check instructions for Google Chrome and Firefox.
- Test your camera on a different site. Does your camera work here? If not, this may be an issue with your device or browser.
- Is the correct camera selected? Click on Settings > Camera at the bottom of your StreamYard studio to make sure the right device is selected from the dropdown menu.
- Other programs. Is another program using your mic (Skype, Zoom)? Quit those, then refresh the page.
- Try a different browser. Our recommended browsers are Google Chrome and Firefox. If you are using Google Chrome, try using Firefox instead (or vice versa).
- Restart your browser and reboot your device. This fixes most issues.
- Extensions. We recommend disabling any extensions you have installed that may affect StreamYard.
- Are the webcam's drivers fully up to date? Instructions for Apple and Windows.
- Windows camera access. If you’re on Windows, navigate to your camera settings and check to make sure “Allow desktop apps to access your camera” is enabled on your device.
- DSLR camera. With StreamYard, you can use any camera your browser is able to recognize as a “webcam” device, including most DSLRs and other high-quality cameras. If your camera offers it, you can connect directly via USB or you may need to use a capture card. For more details, check here.
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