My Camera doesn't work

Camera issues may depend on various factors, including studio settings, browser settings, or device settings. To ensure your camera functions properly, please follow these steps:

 

      1. Make sure that the correct camera is selected. 
        Click on Settings > Camera at the bottom of your StreamYard studio to make sure the right device is selected from the dropdown menu.
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      2. Test that your Camera is working properly.
         
        • Visit this test site to check if your camera works outside of StreamYard.
        • Update Your Camera Drivers on Windows via Device Manager. On Mac, check for system updates.
        • If you have a DSLR camera, check out our article here.

      3. Ensure that your browser has the necessary permissions to access your camera.
        Check instructions for Google Chrome and Firefox. Or, reset your Camera Browser Permissions directly on the browser as shown below: 

        • If you're using Chrome:
          1. Enter the studio.
          2. On the "Let's check your camera and mic" page, click on the View Site Info button (Camera Icon) located at the beginning of the URL bar.
          3. Click "Reset Permissions".
          4. Exit the StreamYard studio completely.
          5. Re-enter the studio.
          6. When prompted, click "Allow while visiting this site" to grant microphone access.

        • If you're using Firefox:
          1. Enter the studio.
          2. On the "Let's check your camera and mic" page, click on the Camera Icon button located at the beginning of the URL bar.
          3. Click on the X next to the "Use the Microphone" section. (This will make StreamYard lose access to your Mic and Camera)

 

🔔 If you are still having issues after following all the steps above and you notice that your microphone isn't working either:

    • Check if another program (e.g., Skype, Zoom) is using it and close those apps.
    • Try switching between Google Chrome and Firefox.
    • Restart your browser, and reboot your device.
    • Disable any extensions that may interfere with StreamYard, and ensure your webcam drivers are fully updated for Apple or Windows.

Additionally, you can verify if your device is detecting your camera. More on this here:

 

💡
Tip: If your Camera is working properly but you still can see yourself, check our dedicated article
My Camera works, but I can't see myself

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