If you are receiving charges even though you're currently on a Free Plan on StreamYard:
- Verify that you do not have an additional subscription linked to a different email address. To identify the correct account, please check all your other email accounts for our "Welcome to StreamYard" email, which contains the details of your subscription.
If you find the confirmation in a different email address, log into the correct account and follow the dedicated steps. - Check with your family members. A family member’s might have created a different account and subscribed to a paid plan.
- If you're part of a Team, check with the Owner of the account, since they have they can access and manage the billing. More info on the different roles here.
Tip: If these steps don't resolve your concerns, please reach out to us through our Contact Form.
To allow our Support Team to proceed with the necessary checks, please make sure to include all the following details:
- Other email addresses that might be linked to your StreamYard subscription
- Payment method details: the last 4 digits of your card, the expiration date, and the bank that issued your card
- Any communication you received regarding the subscription confirmation
Please note that without the above details, our Support Team won't be able to assist you.