If you don't remember having subscribed to Streamyard but you’re getting charged for it, make sure to verify the following:
- Make sure the charges you are receiving clearly state they are for a Streamyard subscription and not for any other service associated with your payment method.
- Check that you've effectively canceled your recurring subscription by following our steps.
👉🏻 Please note that if you begin a free trial or a welcome offer, you will have access to all paid plan features for 7 days. After the 7-day trial period, the full subscription fee will be automatically charged unless you cancel before the trial ends.
- Verify that you do not have an additional subscription linked to a different email address.
👉🏻 To identify the correct account, please check all your other email accounts for our "Welcome to StreamYard" email, which contains the details of your subscription.
If you find the confirmation in a different email address, log into the correct account and follow the dedicated steps.
- Check with your family members. You may have used a family member’s account to subscribe.
Tip: If these steps don't resolve your concerns, please reach out to us through our Contact Form.
To allow our Support Team to proceed with the necessary checks, please make sure to include all the following details:
- Other email addresses that might be linked to your StreamYard subscription
- Payment method details: the last 4 digits of your card, the expiration date, and the bank that issued your card
- Any communication you received regarding the subscription confirmation
Please note that without the above details, our Support Team won't be able to assist you.