Pausing your paid plan is possible with StreamYard! It can be paused for up to 3 months. During this time, you won’t be charged, you’ll still have access to your recordings as well as other assets, and you can choose to restart your subscription at any time!
How to pause your plan
You can use this link https://streamyard.com/plan/pause to pause the account or you can follow these steps:
- Log in to your StreamYard account
- Go to My Account > select Billing
- At the bottom of the page, click on Cancel StreamYard subscription
- Check the box next to It’s temporary, I’ll be back and click on Pause plan
- Select the duration. You can choose 1 month, 2 months, or 3 months.
Your plan will be paused at the end of your billing cycle and you can see when it would automatically restart before you pause it.
If you try to go live when your subscription is paused, you'll be prompted to resume your plan. If you resume it, your subscription will be renewed, and you will be charged.
How to resume your paused plan
- Log in to your StreamYard account
- There will be a banner at the top of the page
- Click on Resume plan on the banner
Differences between pausing and canceling your subscription
Pausing your subscription is different from canceling. Pausing the plan allows you to put a hold on payments for a set time after which the plan will automatically restart. You'll have access to the paid features except for going live and recording when on pause. On the other hand, canceling ensures that you won't be charged again in the future. If you cancel, you will lose access to all the paid features, including your recordings.
Please see the table below for a further breakdown of the differences:
| Features | Paused Subscription | Canceled Subscription |
| Can be initiated within your account | Yes | Yes |
| Can be done by Support for you | No | Yes |
| Duration | 1, 2, or 3 months | Indefinitely unless you re-upgrade manually |
| Access to recordings and paid features | Yes | No |
| Can go live or record | No | Yes, only on the free plan |
FAQs
Can I go back and cancel my plan after pausing it?
Yes. You can cancel your plan while the account is on pause if you decide that you'd like to cancel instead. Check out our help article on canceling for more details.
Can I extend the duration of my pause?
No. The pause cannot be extended if the billing cycle for the paid plan has ended. However, if you are still within the billing cycle and the pause hasn't kicked in as yet, you can resume the plan, then pause it again for longer. The maximum is 3 months.
Will I be notified by email when my pause is about the end?
Not at this time. We'll always show you a banner at the top of your account that tells you when it will end. You could also set a reminder on your calendar to track it personally.
Why don't I see the billing option under "My account"?
This means that you're either on our business plan or not the owner of the account. Reach out to our team here for more info if needed.
Why can't I pause my plan?
This may be because you are on a free plan, a free trial of a paid plan, or on the annual plan. However, if you have a paid subscription and you are unable to pause it, it may be because the subscription is in the renewal process. If that is the case, you may submit a request to reach out to our support team for help.
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