If you are seeing an error message like the one in the image below or you are experiencing consistent buffering when playing a video using the StreamYard Video Library, we recommend trying the steps outlined in this article.
If you are encountering this issue while trying to view videos on Streamable, you may contact their Support Team here.
Many factors can affect video playback in browsers and the following steps may help to fix the issue:
- Refresh the video page.
- Make sure you're still connected to the internet (can you reach streamyard.com?)
- Relaunch your browser.
- Restart your computer.
- Test your network speed here, and make sure the download speed is around what's advertised for your service.
- Try using an Incognito/Private window in your browser.
- Clear your cache/cookies in your browser.
- Disable any adblockers/browser extensions that may affect web pages.
- Safari has a limitation that prevents long videos from being played. If you are using the Safari web browser, please try switching to one of our support web browsers. These are Chrome, Firefox, Edge, and Opera. We recommend Chrome for the best experience.
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- If you are using an iOS mobile device, you'll need to switch to a desktop to view the recording using one of the browsers mentioned above.
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