My payment was declined

Payment declines happen from time to time, but don't worry! It is typically easy to resolve. Usually, you will need to contact your bank or credit card company to fix the issue.

To understand why your payment was declined, follow these steps:

  1. Once the declined payment happens, your credit card company or bank may share the reason for the decline with us. If this is the case, we show the reason to you in the form of an error message.

    💡 StreamYard doesn't usually decline your payment—your credit card company or bank does. If no reason is listed, you'll need to contact your credit card company or bank for the reason.

  2. Contact your bank. Here's how:
    • Call the support phone number that's shown on the back of your credit card.
    • Tell the representative that you were trying to pay online for StreamYard, but that your payment was declined. Let them know the date, amount and currency (USD) of the declined charge.
    • The representative will give you the exact reason for the decline and help you resolve the issue.
    • Once the issue has been fixed, try your payment again here!

 

The most common declined payment reasons are the following:

  • The account doesn't have sufficient funds. 
    Make sure there are enough funds in your account, then retry your payment here.
  • The card cannot be used for Internet or international transactions.
    Talk to your bank to allow these types of transactions, then retry the payment. Or, enter a new card that does allow internet or international transactions.
  • You've exceeded the card's credit limit or single transaction limit, or the maximum number of charges the card can receive in a period.
    Talk to your bank to increase the limit, then retry your payment. You can also enter a different card. 
💡
Follow this guide to change the credit card details associated with your account. 

Accepted payment methods

StreamYard's Core, Advanced, and Teams plans only accept payment via:

  • Credit or debit cards
  • Google Pay
  • Apple Pay

We don't currently accept Paypal, Boleto, or other forms of payment. 

StreamYard Business allows additional payment methods, so click here to learn more.

If there are still issues or if you have any other questions, please contact us.

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