Using StreamYard with a Firewall or Proxy

Camera showing as a black screen with a spinning circle?

If you are on a connection at a place of work, or using a work-provided device, there may be certain privacy measures in place such as a Firewall or Proxy that is blocking connections StreamYard requires to function. This can affect your camera and screen shares, which may not load resulting in a black screen with a spinning circle. 

If you are using a Firewall/Proxy, you can either allow access to StreamYard through your firewall or disable the firewall altogether. 

Disabling the firewall on Windows:

1. Open the Start menu. Search Control Panel in the start menu, and click on the result.
   
2. Click System and Security.
   If this does not show up, make sure your "View by:" is set to "Category".
   
3. Click Windows Defender Firewall.
   
4. Click Turn Windows Defender Firewall on or off.
   
5. Check Turn off Windows Defender Firewall (not recommended) for your current network type, and click OK.
   "Private" is most likely your current network type, but if unsure, check under both Private and Public network settings.
   

Disabling the firewall on MacOS:

1. Click the Apple menu at the top left of your screen, and choose System Preferences.
   
2. Click Security & Privacy.
   
3. Click to the Firewall tab, and click Turn Off Firewall.
   You may be prompted to enter your password to make this change.
   

Using a Proxy

You can use StreamYard with a proxy if you remove restrictions on some domains and IP addresses.

• streamyard.com and *.streamyard.com: allow TCP traffic on ports 80 and 443 (including WebSocket connections).
• 34.27.9.142 and 35.223.201.141: allow TCP and UDP traffic on all ports (video and audio streams will be routed via these endpoints).

Make sure your proxy does not limit the number of simultaneous connections or the packets in one or both directions in those connections.

If you're still having issues accessing StreamYard, please reach out to us here!

Enable Restrictive firewall mode

If none of the options above work, you can try enabling the "Restrictive firewall mode." When this mode is active, StreamYard will use WebRTC Relay servers to bypass restrictive firewalls. Keep in mind that this mode is rarely necessary and may lower the quality of your stream. For the "Restrictive firewall mode" to work, you must also follow the "Using a Proxy" steps described above.

• When joining a studio, enter the Settings page.
• Under the Camera tab, enable the Restrictive firewall mode.

This setting will be saved in the current browser. If you change device or browser, you may need to re-enable this mode.