Does the video look clear inside the StreamYard studio while streaming, and blurry on the live broadcast/recording? Issues like this are usually due to a poor or unstable internet connection.
On StreamYard the quality of each person's video/audio feed is dependent on their own individual internet connection. This way, if the host of the stream has a poor connection, it will not impact the guests (and vice versa). This also means if a certain participant in the studio is suffering from quality issues, they will need to troubleshoot their own connection on their end.
- Connect directly to your router via ethernet to ensure the most stable connection. If you are unable to, bring the router as close to your computer as possible.
- Test your camera on a different site. Are there any quality issues when testing here? If so, the issue may be with your device/browser.
- Restart your router and computer fully. This step fixes many issues.
- Close fully out of any extra tabs/apps you may have open. This will help improve the performance of your computer.
- Use StreamYard in an incognito window in your browser. This window works without any added extensions or cached files you may have in your browser that could affect StreamYard. Instructions for Chrome and Firefox. Skip this step if you are using Local Recordings, as a private window can affect your browser's storage allocation.
- Check your camera settings to ensure it's set to the highest resolution available.
- Try a different browser. Our recommended browsers are Google Chrome and Firefox. If you are using Google Chrome, try using Firefox instead (or vice versa).
- Try a different USB port. Sometimes, USB ports can cause connection issues to devices.
- Disable any firewall/proxy or VPN, as these could cause issues connecting properly into the studio!
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Try a different network/device. Sometimes your network/device itself may just be having issues. Try switching to a different network or device to see if your quality improves.
Test your Internet
In order to stream with StreamYard we recommend a minimum of 5-10 mb/s upload and download speed. Also- it's important to note that a stable connection is much more important than a quick one while streaming. If your connection is unstable and drops out or becomes slower at times, you may still encounter quality issues in your stream even if you have good speeds.
For more information on how to test your connection and how you can optimize your bandwidth usage while streaming, please reference this article.