When streaming to your profile, Facebook sets the privacy to "Friends-Only" by default (even though StreamYard asks to make it public). If you want viewer comments to show up on StreamYard you’ll need to make your streams public.
NOTE: This only applies to Facebook profiles, not pages/groups.
How to make all your future streams public
- Go to your Apps and Websites page on Facebook and click View and edit for StreamYard. If you don’t see StreamYard listed, it may be under the Business Integrations tab.
- On the modal that appears, look for the section titled Who can see you use this app? or Who can see you use this business integration?. Select Public, then click Save.
Now when you stream to your profile, viewer comments will show up on StreamYard.
If you’re live right now, you’ll also need to make your current stream public.
How to make your current stream public
Note: Due to the Facebook Live Online Events update, scheduled broadcasts can no longer have their privacy changed. To change the privacy of a scheduled profile broadcast, delete and re-create it.
- Find your stream on Facebook. You can click the View on Facebook link next to the End Broadcast button in your StreamYard studio.
- Click the privacy icon for your stream, then Public.
Viewer comments should now start appearing in your StreamYard studio!