Troubleshooting mic issues

  1. Restart your browser and reboot your device. This fixes most issues.
  2. Browser permissions. Ensure that your browser has the necessary permissions to access your microphone and camera. 
  3. Test your audio.
    - If you go to Settings > Audio, and speak out loud, do you see the grey dots flashing green?
    - Does your mic work here? If not, the issue is likely with your device or browser.
  4. Is the correct mic selected? To check, click on Settings > Audio > Mic at the bottom of your StreamYard studio.
  5. Mute check. Are you using a headset or mic with a mute button? Did you mute your mic in your computer settings? 
  6. Add yourself to the stage. In order to be seen and heard, you need to be added to the stage. Mouse over the small box at the bottom of the studio with your name on it, and click Add to stage.
  7. Test the speaker. If you're on a computer, it may be possible your speakers are not working. Go to Settings > Audio and click on Test button. If you don't hear music playing, try switching to a different speaker in the same section.
  8. Other programs. Is another program using your mic (Skype, Zoom)? Quit those, then refresh the page.
  9. External mic. If the mic is not working here, it means your browser cannot access the mic feed, and therefore neither can StreamYard, because we rely on your browser's mic permissions. In this case, try manually turning up the volume on the external mic. 

Still not working? Shoot us a message. We’re happy to help!

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