My mic doesn't work


Troubleshooting Microphone Issues

Having Camera issues came come from different Variables, including Studio settings, Browser Settings or Device Settings. Here is a comprehensive guide to troubleshooting Mic Issues

  1. Test your audio.
    - If you go to Settings > Audio, and speak out loud, do you see the grey dots flashing green?
  2. Is the correct mic selected? To check, click on Settings > Audio > Mic at the bottom of your StreamYard studio.
  3. Mute check. Are you using a headset or mic with a mute button? Did you mute your mic in your computer settings?
  4. Add yourself to the stage. In order to be seen and heard, you need to be added to the stage. Mouse over the small box at the bottom of the studio with your name on it, and click Add to stage.
  5. Test the speaker. If you're on a computer, it may be possible your speakers are not working. Go to Settings > Audio and click on Test button. If you don't hear music playing, try switching to a different speaker in the same section.
  6. Other programs. Is another program using your mic (Skype, Zoom)? Quit those, then refresh the page.
  7. Browser permissions. Ensure that your browser has necessary permissions to access your microphone and camera.
    • Chrome
      1. Enter the studio.
      2. On the "Let's check your camera and mic" page, click on the View Site Info button (Camera Icon) located at the beginning of the URL bar.
      3. Click "Reset Permissions".
      4. Exit the StreamYard studio completely.
      5. Re-enter the studio.
      6. When prompted, click "Allow while visiting this site" to grant microphone access.
    • Firefox
      1. Enter the studio.
      2. On the "Let's check your camera and mic" page, click on the Camera Icon button located at the beginning of the URL bar.
      3. Click on the X next to the "Use the Microphone" section. (This will make StreamYard lose access to your Mic and Camera)
      4. Exit the StreamYard studio completely.
      5. Re-enter the studio.
      6. When prompted, click "Allow StreamYard to use your Camera and Microphone", make sure the correct Mic and camera are selected, then click Allow.

 

If the issue persists, restart your device, this resolves most problems.

If your mic still doesn’t work, test it here. If it’s not detected, your browser can't access the mic feed, meaning StreamYard can't either. This may indicate a faulty microphone or a device detection issue.

Check your system settings:


Still not working? Shoot us a message. We’re happy to help!

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