You can view and download your invoices and receipts from within your account.
How to find and download your invoices
- While logged into your account, click on My account at the top right.
- Select Billing to access the Billing page.
- Click on Load invoices.
- Click on View next to the invoice you want to access.
- To download it, click on Download invoice or Download receipt.
FAQs
Can a past invoice be edited?
No, it is not possible to edit the information on a past invoice. To update the information on future invoices, you would be required to update your billing information within your account. Learn more here.
I am unable to access the billing page. Why?
You may be unable to access the billing page because:
- You are trying to access another account that is on a Free plan. The billing page is only available for paid accounts. Double-check the email you used to log in by clicking on My account in the upper right corner.
- You are not the account owner—only account owners can access the account's Billing page. If you are on the Business Plan, the billing page is not accessible to any team member. These are contacted plans and the invoice is sent to account owner by their Account Executive.
Can an invoice be generated before payment?
No, we cannot generate invoices prior to payment on our Core, Advanced and Teams plan. An invoice will only be created after a purchase has been made. If you are looking for information on our plan pricing, please log into your StreamYard account and head over to streamyard.com/plan to view a full pricing breakdown.
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