Table of Contents

  1. Important information and who we are
  2. The data we collect about you
  3. How is your personal data collected
  4. How we use your personal data
  5. Disclosures of your personal data
  6. International transfers
  7. Data security
  8. Data retention
  9. Your privacy rights
  10. Contacting StreamYard
  11. Glossary
  12. California Supplemental Privacy Notice

Last updated date: 2nd January 2024

1. Important information and who we are

Purpose of this privacy policy

This Privacy Policy gives you information about how StreamYard collects and processes your personal data when you use our services, including any personal data you may provide through the StreamYard platform and on our websites.  It also includes information about your privacy rights.

This privacy policy applies to users of our websites (including StreamYard which operates through www.streamyard.com), and/or services, to the extent applicable under law and/or unless covered by a separate privacy policy, such as the Streamable Privacy Policy (the “Services”).  

When we refer to a “stream” in this Privacy Policy, this might mean a live stream, a recording, a webinar, etc.

Changes to our privacy policy and your duty to inform us of changes to your personal data

We keep our privacy policy under regular review and it may be updated periodically. Laws, regulations, and industry standards evolve, which may make those changes necessary, or we may make changes to our Services or business. We will notify you by posting an updated, date-stamped version of this privacy policy on our website. If we make changes that materially alter the privacy policy, we will provide notice to you in accordance with applicable law. 

Third-party websites, applications, and integrations.

The Services may include links to third-party websites and applications as well as to integration and partner providers of services associated with a particular stream.

Clicking on links to third-party websites, content, applications, or integrations may allow those third parties to collect or share data about you. We do not control those third-party websites or content and are not responsible for their privacy policies or the way in which they collect or use your data. 

Where you access or use third party services or integrations provided by the host, advertiser, sponsor or any other party who participates in a stream, we encourage you to request details of and read the privacy policy of that party. 

2. The personal data we collect about you

We may collect and process different kinds of personal data about you which we have grouped together as follows:

  • Identity Data which includes your first name, last name, username or similar identifier, password, image, title, age and gender. This may also include government issued ID which you provide to verify your identity, audio-visual content which you appear in as you contribute to or interact with a stream, or any other information you provide voluntarily (e.g. as part of your bio). 
  • Contact Data which includes your home address, email address and telephone number(s).
  • Transaction Data which includes details about payments you have made and other details of products and services you have accessed or used through the Services. We do not store card details on our servers. Credit and debit card payments are processed by Stripe on their secure payments server and all card details are fully encrypted and stored by them.
  • Technical Data which includes your internet protocol (IP) address, your login data, browser type and version, hardware information, time zone setting and location, browser plug-in types and versions, operating system and website, and other technology on the devices you use to access the Services.
  • Profile Data which includes your username, password, purchases or orders made by you, preferences, feedback and survey responses.
  • Usage Data which includes information about how you use the Services, as well as third-party platforms which you have linked to your use of the Services. Usage data includes metadata which provides additional context about the way the Services are being used such as length of visit, page views, navigation paths, and page interaction information (such as scrolling, clicks, mouse-overs, and mouse tracking) as well as information about the timing, frequency and pattern of use.
  • Marketing and Communications Data which includes your preferences in receiving marketing from us and our third party partners and your communication preferences.
  • User Generated Content which includes data you submit as part of a stream or as a result of your interactions with the Services such as stream materials, videos, chats, and messaging.  

Children

We do not knowingly collect or process personal data from children, and no part of our Services is directed to them.  A “child” is a person (a) under 13 years old (for residents outside of the EEA/UK, except for the Republic of Korea); (b) under 16 years old or such age needed to consent to the processing of personal data in their country of residence (for residents of the EEA/UK); or (c) under 14 years old (for residents of the Republic of Korea). If you are a parent or guardian and you learn that your child has provided us with personal data, please contact us. If we become aware that we have collected personal data from a child without verification of parental consent, we take steps to remove that data from our systems.

3. How is your personal data collected?

We use different methods to collect data from and about you including through:

  • Direct interactions. You may give us your Identity Data, Contact Data and other information by filling in forms or by corresponding with us by email or otherwise. This includes personal data you provide when you: (a) create an account with us; (b) access the Services; (c) subscribe (or are subscribed) to the Services; (d) interact in a stream or join a StreamYard On-Air stream; (e) request marketing to be sent to you; (f) enter a promotion or survey; or (g) give us feedback or contact us.
  • Automated technologies or interactions. As you interact with the Services, we will automatically collect Technical Data. We also collect Usage Data via cookies, server logs and other similar technologies which track your interaction with the Services.
  • Third-Parties. Depending on your use of the Services, we may collect data about you from third-party service providers which you have linked to your use of the Services (including social media account and single-sign-on services), your employer, an individual authorized by you (e.g. a personal assistant), your administrator, the host or organizer or other stakeholder (e.g. sponsor) of a stream you register for or attend, publicly available sources, data enrichment vendors, payment and delivery service vendors, advertising networks, analytics providers (such as Google Analytics), and our business partners. The information which we receive from third parties depends on what policies that third party follows and our and your respective relationships with the third party.

4. How we use your personal data

We have set out below, in a table format, a description of how and why we use your personal data, the categories of data used for each purpose and which of the legal bases we rely on to do so. We have also identified what our legitimate interests are where appropriate.

Purpose/Activity Type of data Lawful basis for processing including basis of legitimate interest
To register you as a user of and/or provide access to the Services 

(a) Identity

(b) Contact

(c) Technical

(d) Profile

Performance of a contract with you

To process payments (if applicable):

(a) Managing payments, fees and charges

(b) Verifying your identity and details of your payment method or credit card account

(c) Communicating with you regarding payment, for example sending you a notification of a failed card transaction.

(a) Identity

(b) Contact

(c) Transaction

(d) Marketing and Communications

(a) Performance of a contract with you

(b) Necessary for our legitimate interests (to run our business)

To manage our relationship with you which will include:

(a) Providing access to the Services

(b) Notifying you about changes to our terms or privacy policy

(c) Asking you to leave a review or take a survey

(d) Investigating complaints

(a) Identity

(b) Contact

(c) Profile

(d)Marketing and Communications

(a) Performance of a contract with you

(b) Necessary to comply with a legal obligation

(c) Necessary for our legitimate interests (to keep our records updated and to assess  how users use the Services)

To administer and protect our business and our Services (including troubleshooting, data analysis, testing, product / service improvement / development / analysis, system maintenance, support, reporting and hosting of data, compliance with legal and/or regulatory obligations, enforcing our terms and guidelines)

(a) Identity

(b) Contact

(c) Technical

(d) Profile

(e) Usage

(f) User-generated content

(a) Necessary for our legitimate interests (to run our business, improve / develop / analyze our products / Services, administer our CRM, provide administration and IT Services, network security, to prevent fraud and in the context of a business reorganization or group restructuring exercise)

(b) Necessary to comply with a legal obligation

To enable you to participate in a competition or complete a survey

(a) Identity

(b) Contact

(c) Profile

(d) Usage

(e) Marketing and Communications

(a) Performance of a contract with you

(b) Necessary for our legitimate interests (to develop and grow our business)

To deliver relevant content and advertisements to you and measure or understand the effectiveness of the advertising we serve to you

(a) Identity

(b) Contact

(c) Profile

(d) Usage

(e) Marketing and Communications

(f) Technical

  1. Necessary for our legitimate interests (to assess how users use the Services  and to grow our business and inform our marketing and growth strategy)
  2. Consent
To use data analytics to improve our , products/Services, marketing, user and partner relationships and experiences

(a) Identity

(b) Contact

(c) Technical 

(d) Profile

(e) Usage

Necessary for our legitimate interests (to define types of users for certain services and to keep our Services and websites updated and relevant, to develop our business and to inform our product and marketing strategy)
To make suggestions and recommendations to you about streams, webinars or other services available through the Services that may be of interest to you

(a) Identity

(b) Contact

(c) Technical

(d) Usage

(e) Profile

(f)Marketing and Communications

Necessary for our legitimate interests (to develop the products and Services)

Cookies

We use various technologies to collect information, and this may include sending cookies to your computer or mobile device. Cookies are small data files stored on your hard drive or in device memory that help us to improve the Services and your experience, see which areas and features of the Services are popular and count visits. 

We may also collect information using web beacons (also known as “tracking pixels”). Web beacons are electronic images that may be used in the Services or emails and help deliver cookies, count visits, understand usage and campaign effectiveness and determine whether an email has been opened and acted upon. 

Most web browsers are set to accept cookies by default. If you prefer, you can choose to set your browser to remove or reject browser cookies or via the tool provided by our third party provider, Osano. Please note that if you choose to remove or reject cookies, this could affect the availability and functionality of the Services.

Advertising and Analytics Services Provided by Others

We may allow others to serve advertisements on our behalf across the internet and to provide analytics services. These entities may use cookies, web beacons and other technologies to collect information about your use of the Services and other websites, including your IP address, web browser, pages viewed, time spent on pages, links clicked and conversion information. 

This information may be used by StreamYard and others to, among other things, analyze and track data, determine the popularity of certain content, deliver advertising and content targeted to your interests on the Services and other websites and better understand your online activity. 

For more information about Internet-based ads, or to opt out of having your web browsing information used for behavioral advertising purposes, please visit www.aboutads.info/choices.

5. Disclosures of your personal data

We will share your personal data with the following recipients to achieve the purposes set out in the table “How we use your personal data” above.

Service providers 

  • Service providers acting as processors such as those who provide our IT and system administration services.
  • Providers of our cloud services such as AWS and Google.
  • Stripe – for the purposes of payment transaction management. https://stripe.com/gb/privacy
  • Our third-party partners, integration providers, and affiliates whom you engage with in order to facilitate the provision of the Services.

Third-Party services to which you connect your account

If you link StreamYard to a third-party account, we may collect and store certain limited information to facilitate that connection. Otherwise, your use of third-party services is subject to those third parties’ terms and privacy policies.

StreamYard may allow you to connect a YouTube channel to your StreamYard account. In this case, we will access certain information from YouTube about your channel using YouTube API Services. We may collect channel title, channel thumbnail, username / profile ID, email, access tokens, and live broadcasts. This includes information related to your live videos (such as comments, live viewer counts, ingest address, stream name). If you decide to connect a YouTube channel to your StreamYard account, see Google’s privacy policy. When disconnecting a YouTube channel on StreamYard, StreamYard will delete the stored data associated with that YouTube channel. In addition, you can revoke access via Google’s security settings page.

Other Third Parties

  • Hosts or other stakeholders (e.g. sponsors) whose streams you attend through your use of the Services.
  • Your employer if you register or access the Services using an email address with a domain that is owned by your employer. Certain information about you including your name and contact details may be provided to your employer.  
  • Professional advisers including lawyers, bankers, auditors and insurers who provide consultancy, banking, legal, insurance and accounting services.
  • Regulators and other public authorities, including law enforcement agencies, where required by law or policy. 
  • Our affiliates and group companies.
  • In connection with, or during negotiations of, any merger, sale or transfer of company assets, financing or acquisition of all or a portion of our business. 

6. International transfers

We will transfer your personal data outside your country of residence in order to provide the Services. When we transfer personal data out of the EEA or the UK, we ensure an appropriate degree of protection is afforded to it by implementing at least one of the following safeguards:

  • We will only transfer your personal data to countries that have been deemed to provide an adequate level of protection for personal data by the European Commission or UK Information Commissioner’s Office (as applicable); and/or
  • Where we use providers based in countries outside of the EEA or the UK, we only transfer data to them under the scope of a Data Processing Agreement which incorporates the appropriate Standard Contractual Clauses, or another legally applicable data transfer mechanism, which require them to provide protection to EEA/UK data to the standard expected within the EEA/the UK.

For more information on the Standard Contractual Clauses which we have in place, please contact us via the details provided in the “Contacting Us” section below.

7. Data security

We have put in place appropriate technical and organizational security measures to prevent your personal data from being accidentally lost, used or accessed in an unauthorized way, altered or disclosed. 

In addition, we limit access to your personal data to those employees, agents, contractors and other third parties who have a business need to know. They will only process your personal data on our instructions. That said, no method of electronic transmission or storage is 100% secure and we cannot guarantee absolute security.

8. Data retention

We will only retain your personal data for as long as reasonably necessary to fulfill the purposes we collected it for, including for satisfying any legal, regulatory, tax, accounting or reporting requirements. We may retain your personal data for a longer period in the event of a complaint, if we reasonably believe there is a prospect of litigation in respect to our relationship with you, or as required or permitted by applicable law.

To determine the appropriate retention period for personal data, we consider the amount, nature and sensitivity of the personal data, the potential risk of harm from unauthorized use or disclosure of your personal data, the purposes for which we process your personal data and whether we can achieve those purposes through other means, and the applicable legal, regulatory, tax, accounting or other requirements.

9. Your privacy rights

Under certain circumstances, you have rights under data protection laws in relation to your personal data. You have the right to:

  • Request access to your personal data (commonly known as a “subject access request”). This enables you to receive a copy of the personal data we hold about you and certain information to check that we are lawfully processing it. 
  • Request correction of the personal data that we hold about you. This enables you to have any incomplete or inaccurate data we hold about you corrected, though we may need to verify the accuracy of the new data you provide to us.
  • Request erasure of your personal data. This enables you to ask us to delete or remove personal data where there are valid grounds for doing so and subject to applicable law. 
  • Request restriction of processing of your personal data. This enables you to ask us to suspend the processing of your personal data in the following scenarios:
  • If you want us to establish the data’s accuracy.
  • Where our use of the data is unlawful but you do not want us to erase it.
  • Where you need us to hold the data even if we no longer require it as you need it to establish, exercise or defend legal claims.
  • You have objected to our use of your data but we need to verify whether we have overriding legitimate grounds to use it.
  • Right to data portability. You may have the right to receive certain of your information in a structured, commonly used and machine-readable format and to transmit such information to another controller.
  • Object to processing of your personal data where we process your data based on legitimate interest.  We will assess your objection and determine whether we have any legitimate grounds/legal justification for continued processing. 
  • Withdraw consent at any time where we are relying on consent to process your personal data. However, this will not affect the lawfulness of any processing carried out before you withdraw your consent. 
  • Right to complain. EEA individuals have the right to make a complaint to the Irish Data Protection Commission (our lead EU supervisory authority) and UK individuals can complain to the Information Commissioner’s Office. You may also direct your complaint or concern to your local data protection authority. 

If you wish to exercise any of the rights set out above, please contact us as set forth in the “Contacting Us” section below.

10. Contacting Us

If you have any questions about this privacy policy or our privacy practices, including any requests to exercise your legal rights, please contact us as follows:

  • Full name and address of legal entity: StreamYard, Inc., 169 Madison Ave, Ste 11218, New York, NY 10016
  • Email address: privacy@hopin.to

11. Glossary

Legitimate Interest means the interest of our business in conducting and managing our business to enable us to give you and customers the best service/product and most secure experience. We make sure we consider and balance any potential impact on you (both positive and negative) and your rights before we process your personal data for our legitimate interests. We do not use your personal data on the basis of legitimate interests for activities where our interests are overridden by the privacy impact on you. 

Performance of Contract means processing your personal data where it is necessary for the performance of a contract to which you are a party or to take steps at your request before entering into such a contract. In respect to StreamYard, that is the performance of our agreement with you to make the Services available. This does not relate to the processing of your personal data during any engagement you enter into with our third party partners or integration providers.

Comply with a legal obligation means processing your personal data where it is necessary for compliance with a legal obligation.

12. California Supplemental Privacy Notice

We do not “sell” the personal information of users of the Services as the term “sale” or “sell” is defined in the California Consumer Privacy Act (“CCPA”). That means we do not sell, rent, or otherwise disclose your personal information in exchange for money or something else of value.

In addition to the rights described in our Privacy Policy above where applicable, California law grants California residents certain rights as set forth below:

  • Notice. You have a right to be provided with a notice at minimum of the categories of personal information collected and the purposes for which it is used at or before the points of collection.  
  • Right to non-discrimination. The CCPA prohibits discrimination against California residents for exercising their rights under the CCPA, such as by denying or providing a different level or quality of goods or services, or charging different prices or imposing penalties on residents who exercise their CCPA rights, unless doing so is reasonably related to the value provided to the business by the residents’ data.

Submitting Requests

Requests to exercise your rights may be submitted by emailing us at privacy@hopin.to.  Please be prepared to provide your first and last name and email address that matches information we currently have on file.  Where we are unable to verify your identity based upon this information alone, we may require additional details. We will respond to verifiable requests received from California consumers as required by law.

California Shine the Light Law

Under California’s Shine the Light law, California residents who provide us certain personal information are entitled to request and obtain from us, free of charge, information about the personal information (if any, and as defined under the law) that we have shared with third parties during the preceding calendar year for their own direct marketing purposes. We do not share your personal information in this way.



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