If your device is not very powerful or is using a lot of processing power, the virtual background feature can cause flickering or in some cases, turn completely black. Here's how to solve these issues.
Virtual Background not working/slow?
The virtual background feature requires hardware acceleration enabled in your browser.
This is usually enabled by default, but if it's not, it can be easily enabled in Chrome's settings.
- To enable hardware acceleration in Chrome, click the 3 dots at the top right of Chrome, and click Settings.
- Type "graphics" in the search bar for the browser settings.
- Enable Use graphics acceleration when available and restart Chrome if asked.
Have a real green screen behind you? Try the green screen feature instead!
Experiencing flickering/blinking?
If your device is not very powerful or is using a lot of processing power, the virtual background feature can cause flickering or in some cases, turn completely black. This issue only affects Windows computers using Chrome or Edge. Here's how to solve this issue.
Adjust ANGLE graphics backend
- In a new Chrome (or any Chromium browser such as Edge, Vivaldi, or Opera) tab, enter chrome://flags/#use-angle into the URL bar and click enter.
- Under “Choose ANGLE graphics backend” change the selection from Default to either OpenGL or D3D9.
- Click Relaunch to reboot Chrome.
- Finally, enter your StreamYard studio to try again!
Adjust camera resolution in StreamYard settings
If you are currently live and cannot relaunch your browser, adjusting your camera resolution under Settings > Camera in the StreamYard studio can fix the issue. We recommend lowering the resolution.
*Please note: Right now the virtual background feature is not available on mobile devices or tablets. This feature can only be used on laptop computers and desktop computers.
Related to
Updated